Refund policy

Karimix cannot accept returns or exchanges of our products due to their perishable nature. We have to comply to strict food safety regulations which means it is not possible for us to accept returns or exchange products once they have reached you the customer.  For more information, please read our terms and conditions of purchase which every customer agrees to before making their Karimix purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We do require photographic evidence of any damage which should be sent to technical@karimix.com.  We can either send you another product, or at our discretion, issue a refund.

 Refunds

If we need to issue a refund, this will be made using your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us with any questions about your order at orders@karimix.com.